8 Ways to Reach Us
Helpline 1947
1947
Toll-free . 24×7 IVRS
Executive support:
Mon—Sat 7AM—11PM
Sun 8AM—5PM
12 languages
Aadhaar Mitra
AI chatbot on uidai.gov.in for instant query resolution — available 24×7
help@uidai.gov.in
Write to us for queries
Response within 48—72 hours
Walk-In
Visit any UIDAI Regional Office. Bring your Aadhaar / EID and supporting documents.
Postal
Send written complaint to:
UIDAI HQ
Bangla Sahib Road,
New Delhi — 110001
Social Media
@AadhaarOfficial on:
Twitter / X
Facebook
Instagram
YouTube
CPGRAMS
Government of India public grievance portal — UIDAI grievances are routed through CPGRAMS
pgportal.gov.in
Support Hours: Mon—Sat: 7 AM — 11 PM | Sun: 8 AM — 5 PM | Closed on 3 national holidays
File a Grievance
Submit Your Complaint
Max 2MB — PDF, JPG, PNG only
R3X9K
Before You File — Check These
Update processing takes 5—15 working days. Track status at myaadhaar.uidai.gov.in/CheckAadhaarStatus using your URN/SRN. If beyond 15 days, file a complaint.
You can download your e-Aadhaar anytime from myaadhaar.uidai.gov.in/genricDownloadAadhaar/en using your Aadhaar number or EID. Or retrieve your EID/UID if forgotten.
Enrolments can be rejected due to duplicate biometrics or invalid documents. Visit the nearest Aadhaar centre with fresh, valid documents for re-enrolment.
Check if your mobile number is registered with UIDAI. If not registered, visit an Aadhaar Seva Kendra to add/update mobile number with biometric verification.
Ask them to verify at myaadhaar.uidai.gov.in/verifyAadhaar. If they still refuse, file a grievance against that specific service provider with UIDAI.
Track using SRN at myaadhaar.uidai.gov.in/checkStatus/en. If dispatched but not delivered, contact India Post with the consignment number shown in tracking.
"ž Instant Help — Call 1947
For quick resolution, call our toll-free helpline. Services available via IVRS 24×7:
- " Check enrolment / update status
- "' Lock or unlock Aadhaar
- "± Generate / retrieve VID
- "¦ Track PVC card delivery
- Locate Aadhaar centre
- " File complaint via IVRS
1947
Toll-Free . 24×7
Track Grievance Status
Track by SRN / Complaint Number
Use the 28-digit Service Request Number (SRN) received after filing your complaint
Grievance Resolution Timeline
| Stage | Expected Time |
|---|---|
| Acknowledgement | Immediate (SRN generated) |
| Initial Review | 1—2 working days |
| Investigation | 3—7 working days |
| Resolution | Up to 30 working days |
| Escalation (if needed) | Additional 15 days |
âš ï¸ If your grievance is not resolved within 30 days, you may escalate to the CPGRAMS portal at pgportal.gov.in or contact your state's nodal officer.
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